Privacy
Policy

Please read this Privacy Policy carefully. It contains important information on who we are, how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data, and how to contact us or a relevant regulator should you have a complaint.

This Privacy Policy and the website belong to GUIDIZY(referred to in this Privacy Policy as “Guidizy”, “we”, “us” or “our”), a trading name of MAYA INNOVATIONS LTD, a company incorporated in England and Wales under company number 13397012. We are a B2B Software-as-a-Service company providing human-touch ‘click-2-call’ communication services for businesses. For more information, see https://guidizy.com.

We collect, use and are responsible for certain personal information about you. When we do so, we are regulated under the UK General Data Protection Regulation (UK GDPR), which applies in the United Kingdom. We act as the ‘controller’ of personal information collected through our website — meaning we are the organisation legally responsible for deciding how and for what purposes it is used.

This Privacy Policy relates to your use of our website at https://guidizy.com.

Our website may link to other websites owned and operated by trusted third parties to enhance the services available to you. Those third-party websites may also collect information about you in accordance with their own privacy policies. For privacy information about those sites, please consult their policies directly.

We collect personal information about you when you access our website, register with us, contact us, use the Guidizy Button to access our click-2-call service, send us feedback, purchase services via our website, post material to our website, and complete customer surveys or participate in competitions.

We collect this information directly from our customers (who are businesses) when they register, contact us, or use the Guidizy Button to seek human-touch click-2-call services. We may also collect information indirectly from End Customers(our customers’ end users, potential customers, or visitors to a customer’s website) who click the Guidizy Button to seek click-2-call help for a particular product or service — including browsing activity data (see ‘Cookies’ below).

The personal information we collect depends on the activities carried out through our website, and may include:

• Your name, address and contact details
• Details of any feedback you give us by phone, email, post or social media
• Information about the services we provide to you
• Your account details, such as username and login credentials
• Information about your company

We use this personal information to:

• Populate our questionnaire when you request services from us
• Create and manage your account with us
• Verify your identity
• Send you a tailored report based on the questions you have answered
• Improve the services we provide to you

When we use your personal information, we are required to have a legal basis for doing so. Depending on what we process and why, the legal bases we may rely on include:

For further details on when we collect personal information, what we collect, and how we use it:

We do not routinely share your data with any third party without your consent. We will always seek your permission before sharing your data, except where required by law.

We will share personal information with law enforcement or other authorities if required by applicable law.

Countries outside the EEA do not have the same data protection laws as the United Kingdom and EEA. Therefore, unless agreed with you in advance, we will not transfer your personal information to any countries located outside the European Economic Area, or to any organisation (or subordinate body) governed by public international law or established under any agreement between two or more countries.

A cookie is a small text file placed onto your device when you use our website. We use cookies and Google Analytics on our website to improve performance, recognise you and your device, and store information about your preferences and past actions.

For full details on the cookies we use, when we request your consent, and how to disable them, please see our Cookie Policy.

When you sign up for a Free or Paid subscription plan, we ask you to use a company email address to create your Guidizy account. We will also ask for your consent to receive marketing updates about our services and ongoing promotions. Where you have given consent, we will send those updates — but you can unsubscribe at any time.

We will only ask whether you would like marketing messages when you tick the relevant box during sign-up or when completing our online contact form.

If you have previously agreed to be contacted, you can unsubscribe at any time by:

• Contacting us at support@guidizy.com
• Using the ‘unsubscribe’ link in any of our emails

It may take up to 3 working days for changes to take effect.

Under the General Data Protection Regulation, you have a number of important rights, free of charge. In summary, those include the right to:

• Fair processing of information and transparency over how we use your personal information
• Access your personal information and certain other supplementary information that this policy is designed to address
• Require us to correct any mistakes in your information
• Require erasure of personal information in certain situations
• Receive personal information you provided to us in a structured, commonly used and machine-readable format, and to transmit it to a third party in certain situations
• Object at any time to the processing of personal information for direct marketing
• Object to decisions taken by automated means that produce legal effects or similarly significantly affect you
• Object, in certain other situations, to our continued processing of your personal information
• Otherwise restrict our processing of your personal information in certain circumstances
• Claim compensation for damages caused by our breach of any data protection laws

We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way, including:

• Limiting access to personal information to those with a genuine business need to know it. Anyone processing your data does so only in an authorised manner and is subject to a duty of confidentiality.
• Storing information on secure servers
• Verifying the identity of any individual who requests access before granting it
• Using industry-standard SSL certificates to encrypt payment transactions made on or via our website
• Transferring information only via closed systems or encrypted data transfers

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

We hope to resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority — in particular in the EU (or EEA) state where you work, normally live, or where any alleged infringement occurred. The supervisory authority in the UK is the Information Commissioner’s Office, reachable at ico.org.uk/concerns or by phone on 0303 123 1113.

We may change this Privacy Policy from time to time. When we do, we will inform you via our website. The current version was last updated in December 2025.

Please contact us, or our Data Protection Officer, if you have any questions about this Privacy Policy or the information we hold about you.