Customers often face frustration when trying to connect with businesses online. Whether they have questions that need answering, can’t decide on a purchase, or simply don’t have the time to wait on hold,
the process can be a headache, that’s where guidizy comes into place, an artificial intelligence-powered human bot that is trained on your business knowledge base and thinks like a human. With the ability to recognize when to connect customers with human agents, guidizy offers a seamless transition from bot to human interaction.

Agent Handover is a new technological advancement that has revolutionized customer service. One of the standout features of guidizy is its video call transfer to agents. This allows for a more personalized and humanized conversation, especially for high-value purchases or complex inquiries. And guidizy can be used in a variety of industries, including e-commerce, law firms and real estate. By turning websites into smart and intelligent selling machines, guidizy offers a solution to the common frustrations faced by online customers. This feature ensures that customers receive the best possible service while also reducing the workload of human agents.

Overall, Agent Handover is a game-changer for businesses looking to improve their customer service. By
combining the power of AI with human expertise, this technology provides a comprehensive solution that
benefits both customers and agents.

UNDERSTANDING THE PURPOSE OF AGENT HANDOVER

Our AI-powered human bot is not designed to replace human agents, but to complement them. Guidizy’s
Agent Handover solution enhances on-site customer experience by offering humanized contextual conversation from the very page they are on your website. This feature allows customers to get the answers they need quickly and efficiently, reducing frustration and increasing satisfaction.

THE ROLE OF AI IN HANDOVER

Artificial Intelligence (AI) plays a critical role in Agent Handover by analyzing customer interactions and determining when it is appropriate to transfer the conversation to a human agent. This is done by monitoring the customer’s sentiment, and level of frustration, among other factors. With its seamless AI to human agent transition, video call integration, cross-industry applications, and enhanced on-site customer experience, Guidizy’s Agent Handover solution is the ideal solution for businesses that want to provide their customers with the best possible service and support. This also frees up human agents to focus on more complex customer issues, which can improve overall efficiency and productivity.