GUIDIZY

Guidizy Website Privacy Policy

We take your privacy very seriously. Please read this read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share any information relating to you (your personal data) in connection with your use of our website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint. This website privacy policy is divided into the following sections:

  • Who we are?

  • Our website

  • Our collection and use of your personal information

  • Transfer of your information out of the EEA

  • Cookies and similar technologies

  • Marketing

  • Your rights

  • Keeping your personal information secure

  • How to complain

  • Changes to this website privacy policy

  • How to contact us

Who we are:

This Privacy Policy and the website belongs to GUIDIZY (referred to in this Privacy Policy as “GUIDIZY” “we” or “us” or “our”), trading name of MAYA INNOVATIOS LTD, a company incorporated in England and Wales under number 13397012, a B2B Business model-based SaaS (Software-as-a-Service) company offering human touch-based ‘click-2-call’ communication service for businesses. For more information see: http://guidizy.com   

We collect, use and are responsible for certain personal information about you.  When we do so we are regulated and subject to the UK General Data Protection Regulation (UK GDPR) which applies in the United Kingdom. We are responsible as ‘controller’ of that personal information for the purposes of those laws. We are the controller of personal data obtained via our website, meaning we are the organisation that is legally responsible for deciding how and for what purposes it is used.

Our website

This privacy policy relates to your use of our website https://guidizy.com only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties to enhance the services available to you. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, use the GUIDIZY Button – placed at certain places on our website – to provide human touch-based ‘click-2-call’ communication service, send us feedback, purchase services via our website, post material to our website and complete customer surveys or participate in competitions via our website.

We collect this personal information directly from our customers (who are businesses)   when they register with us, contact us, use the GUIDIZY Button – placed at certain places on our website – to seek human touch-based ‘click-2-call’ customer help services or purchase services via our website OR indirectly from End Customer (who are Customer’s end users, potential customers, and other users of and visitors to the Customers’ Website) who clicks on the GUIDIZY button – placed on customers’ website – to seek human touch-based ‘click-2-call’ customer help services for a particular product or service being sold by Customer, such as your browsing activity while on our website (see ‘Cookies’ below).

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

  • your name, address and contact details

  • details of any feedback you give us by phone, email, post or via social media

  • information about the services we provide to you

  • your account details, such as username, login details

  • information about your company

We use this personal information to:

  • populate our questionnaire when you require cyber security services from us

  • create and manage your account with us

  • verify your identity

  • send you a bespoke report based on the questions you have answered

  • improve our services to you

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • consent:where you have given us clear consent for us to process your personal information for a specific purpose

  • contract: where our use of your personal information is necessary for a contract we have or are negotiating with you, or because you have asked us to take specific steps before entering into a contract

  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)

  • vital interests:where our use of your personal information is necessary to protect you or someone else’s life

  • public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law

  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information, which overrides our legitimate interests)

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
When information is collected What information we ask for How and why, we use your information
When Customers browse our Website We will collect following details when customers visit our website: Device Data:
  • operating system type and version number;
  • browser type;
  • screen resolution;
  • IP address;
  • unique device identifiers.
Browsing Behaviour Data:
  • we may monitor how many times you visit the website in a given time frame
  • websites you visited before browsing to our website;
  • Web Pages you visited on our site and how long you spent on a given web page on our website;
  • interaction with our marketing emails like clicking Links or Call to Action Buttons;
  • Date and time
 All the information we collect in this scenario will be stored and used by us in accordance with this privacy statement and in accordance with your rights as described under the Data Protection Act and the General Data Protection Regulation. We will keep this information until:
  • you close your account with us
  • we close your account
When Customers sign up for any of our Free or Paid Subscription plans We ask you to complete a form as part of customer sign up process which requires following details about you as an authorized individual of subscription account and your company: Personal and Company Information:
  • your first and last names,
  • Your company email address,
  • Your Contact Number
  • Your company Name
  • Your Role at your company
  • Your Company Contact Address
Payment Information:
  • Credit card information
Device Data:
  • operating system type and version number;
  • browser type;
  • screen resolution;
  • IP address;
  • unique device identifiers.
 		 All the information we collect in this scenario about you and your company will be stored and used by us in accordance with this privacy statement and in accordance with your rights as described under the Data Protection Act and the General Data Protection Regulation. We will keep this information until:
  • you close your account with us
  • we close your account
Payment Information Processing: As part of your sign up for our Paid Subscription plans on our website, we will collect Payment Information for services offered as part of that subscription plan. In order to process your Payment Information, we use Stripe, a third-party payment processor. Your payment information submitted through our website is not stored on our any application systems or databases. Your Payment Information will be processed by Stripe, who collect, use and process your information, including payment information, in accordance with their privacy policies. You can access their privacy policy via the following link: https://stripe.com/gb/privacy
When Customer clicks on the GUIDIZY Button – placed at certain places on our website – to seek human touch-based ‘click-2-call’ customer help services. GUIDIZY Button placed on our website opens a mini form to capture the below personal details about Customer before establishing the human-touch based customer help service: Personal and Company Information:
  • First and Last name,
  • Email address,
  • Contact Number
 All the information we collect in this scenario about you and your company will be stored and used by us in accordance with this privacy statement and in accordance with your rights as described under the Data Protection Act and the General Data Protection Regulation. We will keep this information until:
  • you close your account with us
  • we close your account
When End Customers (our Customers’ end users / customers who visits and browsers customers’ website) click on the GUIDIZY Button – placed at certain places on our Customers’ website – to seek human touch-based ‘click-2-call’ customer help services. Based on customers’ choice, GUIDIZY Button placed on Customers’ website may open a mini form to capture the below personal details about End Customer before establishing the human-touch based customer help service: Personal and Company Information:
  • First and Last name,
  • Email address,
  • Contact Number
 All the information we collect in this scenario about you and your company will be stored and used by us in accordance with this privacy statement and in accordance with your rights as described under the Data Protection Act and the General Data Protection Regulation. We will keep this information until:
  • you close your account with us
  • we close your account

Who we share your personal information with?

We do not routinely share your data with any third party, without your consent.   However, we will always seek your permission before sharing your data.

We will share personal information with law enforcement or other authorities if required by applicable law.

Whether information has to be provided by you, and if so why

We require you to provide personal data in the form of your full name, email address and your company name.   We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

The impact of our use of your personal information

This prevents us from contacting you consistently for such information as this is likely to become an inconvenience.

Transfer of your information out of the EEA

Countries outside of the EEA do not have the same data protection laws as the United Kingdom and EEA.  Therefore, unless agreed with you beforehand, we will not transfer your personal information to any countries located outside the European Economic Area (EEA) or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (e.g., computer, smartphone or another electronic device) when you use our website. We use cookies on our website.

We use Cookies and Google analytics on our website to improve website performance.  These help us recognise you and your device and store some information about your preferences or past actions.

For further information on cookies, our use of it and to relevant similar technologies, when we will request your consent before placing them and how to disable them, please see our http://guidizy.com/cookies 

Marketing

As a customer when you sign up for our Free or Paid subscription plans, we will ask you to use your formal company email to create GUIDIZY Account. Further we will also ask for your consent to receive any further emails about marketing updates about our service and any ongoing promotions for service.   Where we have your consent, we will be sending you further updates about our product and services thereafter, but you can unsubscribe at any time.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you insert details, either as part of sign up for our Free or Paid Subscription or by completing our online contact form.  

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

  • contacting us at support@guidizy.com call us on

  • using the ‘unsubscribe’ link in emails

It may take up to 3 working days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information
  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

  • email, call or write to us at support@guidizy.com or call us on (+44) 75880 10321 addressed to our Data Protection Officer
  • let us have enough information to identify you  
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates including any reference numbers, if you have them

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way including:

  • We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

  • We use secure servers to store your information;

  • We verify the identity of any individual who requests access to information prior to granting them access to information;

  • We use Industry standard Secure Sockets Layer (SSL) certificate enabled channel to encrypt any payment transactions you make on or via our website;

  • We will only transfer your information via closed system or encrypted data transfers;

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113

Changes to this website privacy policy

This website privacy policy was published and updated on April 2021

We may change this website privacy policy from time to time, when we do, we will inform you via our website.

How to contact us

Please contact us, or our Data Protection Officer, if you have any questions about this privacy notice or the information, we hold about you.

If you wish to contact us, please email us at support@guidizy.com or write to us, GUIDIZY,

#26, Mills Chase, Bracknell, Berkshire, RG12 9RE, or call us on (+44) 75880 10321